General Conditions individual reservations
BOOKINGS
Guests will receive confirmation of a booking via SMS or email. Guests are required to be at least 18 years of age when booking accommodation. The hotel reserves the right to cancel the booking if on arrival the guest is unable to provide valid ID for proof of age.
CHECK IN, CHECK OUT INFORMATION AND CANCELLATIONS
Check in time is between 16:00 and 18:00 - and check in after 18:00 must be agreed beforehand.
Check out time is before 12:00, later check out must be agreed beforehand.
A credit card must be registered for the booking no later than one week before arrival, and unless agreed otherwise, payment of rooms, minibar, bar, restaurant, room service etc. must be paid at check out.
In the event of a NO-SHOW, all confirmed rooms and boat trips/activities will be charged at 100% of the total amount.
Cancellation high season – (May, June, July, August og September, Christmas og Easter) – of a confirmed hotel room must be made at least 30 days before arrival. If the hotel room is cancelled less than 30 days before arrival, the room will be charged in full.
Cancellation of a confirmed hotel room in other dates than high season must be made at least 14 days before arrival. If the hotel room is cancelled less than 14 days before arrival, the room will be charged in full.
Cancellation of confirmed tailor-made packages (up to 5 rooms and/or up to 5 persons) - must be made no later than 30 days before the agreed arrival date. If a confirmed tailor-made package is cancelled less than 30 days before to the agreed arrival, 80% of the agreed price of the package will be charged.
Room will be charged 30 days pre arrival.
Please note. All our rooms are non-smoking – please use designated smoking areas.
PRICES AND PAYMENT
We reserve the right to change prices due to increased costs of goods, services, taxes and fees or other costs that are controlled by external parties.
We strive to be a cash-free business and therefore encourage and thank our guests to use electronic payment solutions, as this is the safest way for our guests to travel. We encourage payment by credit card. Our accept Mastercard, Visa and American Express. If the customer wishes to pay by cash only Norwegian Krone – NOK is accepted. Cheques and or traveller’s cheques are not accepted.
Any credit must be agreed and accepted in advance. Our terms of payment for credit are 10 days net. Payment information for our hotels and 62°NORD are in the table below, the same information will also be shown on any invoice.
ADVANCED PAYMENT
We reserve the right to request prepayment.
DAMAGE
The guests are financially responsible for any damage to hotel rooms, fixtures or other equipment caused.
FORCE MAJEURE
If circumstances that are beyond our control such as strikes, fires, extreme weather and other events that cause your stay or activity not to be carried out, we reserve the right to cancel your stay or activity without being responsible for payment of compensation. In general, bad weather is considered normal and does not give the customer the right to cancel or change any booking.
INSURANCE
We advise all guests to take out cancellation insurance with an insurance company, to cover themselves for cancellation due to illness. In addition, it is recommended that all guests have valid travel insurance.
BOAT TRIPS AND OTHER ACTIVITIES WITHOUT ACCOMMODATION
62°NORD reserves the right to change or cancel trips due to unforeseen issues with equipment or crew – as well as bad weather. When weather dictates the originally planned route is not safe, 62° NORD reserves the right to cancel the trip on the advice of the boat operator. Alternatively, the boat operator can change the route to ensure that the participants have an enjoyable and safe experience. Changes to the route due to weather conditions are no grounds for a refund or price reduction.
All participants are responsible for their own physical and psychological condition, bearing in mind the nature of these trips. RIB trips take place at high speed and in challenging water conditions and do involve an element of risk. RIB tours are not recommended for pregnant women and people who have conditions that can worsen when travelling in conditions described above. All participants of RIB tours must sign a waiver clause stating their participation is at their own risk and responsibility.
Participants must always abide by the instructions given by the boat operator; the operator has authority on the boat that he/she leads. The operator has the authority to deny any person’s participation from the tour if they consider there to be a safety risk – this can be related to health, physical condition, being under the influence of alcohol or drugs or if they act in a way which is a nuisance to other participants.
Use of and taking of personal equipment/items on boat trips, such as cameras, mobile phones, bags, jewellery, glasses etc. is at the participants’ own risk.
Participants must arrive at least 15 minutes before the scheduled departure time, in order to have time to change into the life suit and other safety clothing. We recommend the use of practical waterproof shoes and warm clothing; hats and gloves if the temperature dictates. Also recommended is waterproof protection for mobile phones and camera equipment if the participants wish to take them on board.
Late arrival may result in a shorter tour or missing the tour altogether. The tour must still be paid in full and no refunds will be given.
LEGAL MATTERS
Any disagreement between parties that cannot be resolved without the use of court proceedings, the jurisdiction is a court in Norway and its decision will be final.